Refund policy

Returns & Exchanges
We offer a 30-day exchange policy, which means you have 30 days after receiving your order to request an exchange. To be eligible, your item must be in the same condition as you received it—unworn, unused, with tags and original packaging.

If you need an exchange, simply contact us at info@justinehaines.com. We’ll guide you through the process and provide instructions on how to send your item back. Once your exchange is approved, you can choose another item or receive store credit toward a future purchase.

Sizing & Questions
We want you to absolutely love your purchase! If you have any questions about sizes, fit, or product details before ordering, we’re available 24/7 to help. Don’t guess or put items in your cart if you’re unsure—we’ll guide you so you can make the choice that’s perfect for you, minimizing the chance of needing an exchange.

Damages & Issues
Please inspect your order upon receipt. If your item is defective or you received the wrong product, contact us immediately so we can make it right.

Note: We do not offer refunds. Our goal is to ensure you find something you love, so exchanges or store credit are the best way to handle any returns.